Microsoft 365 (Consumer) 服务中断 

标题： 用户可能无法访问 Microsoft Copilot 服务

用户影响：用户可能无法访问 Microsoft Copilot 服务。

详细信息：用户也可能无法访问必应、bing.com/chat 和 copilot.microsoft.com。此外，某些用户可能无法使用 Microsoft Edge 浏览器侧边栏中的按钮访问 Copilot，或者无法使用桌面或移动设备上的 Copilot。

当前状态：我们将继续调查服务调用问题并监视我们的缓解策略，我们预计这需要一些时间才能完全生效。一旦可用，我们将提供估计的缓解时间。

Title: Users may be unable to access the Microsoft Copilot service

User impact: Users may be unable to access the Microsoft Copilot service.

More info: Users may also be unable to access Bing, bing.com/chat and copilot.microsoft.com. Additionally, some users may be unable to access Copilot using the button in the Microsoft Edge browser sidebar, or Copilot on their desktop or mobile devices.

Current status: We're continuing to investigate the service call issue and monitor our mitigation strategy, which we anticipate will require some time to fully take effect. We'll provide an estimated time to mitigation once it's available.

Start time: Thursday, May 23, 2024, at 5:10 AM UTC

Next update by: Friday, May 24, 2024, at 6:30 AM UTC

Title: Users may be unable to access the Microsoft Copilot service

User impact: Users may be unable to access the Microsoft Copilot service.

More info: The problem has been resolved for most usage scenarios, and only Copilot in the Microsoft Edge sidebar and Copilot for Windows in the Windows desktop app remain affected by this event. Users should now be able to access Bing, bing.com/chat, and copilot.microsoft.com as expected. 

Current status: We're exploring a mitigation strategy to address the remaining impact for both Copilot in the Microsoft Edge sidebar and Copilot for Windows in the Windows desktop app, which are residually affected. We're monitoring our mitigation as it progresses to ensure it comprehensively resolves the remaining impact. In parallel, we're continuing to investigate the cause of the service call issue that we suspect led to this problem. 

Start time: Thursday, May 23, 2024, at 5:10 AM UTC

Next update by: Friday, May 24, 2024, at 3:00 AM UTC

Title: Users may be unable to access the Microsoft Copilot service

User impact: Users may be unable to access the Microsoft Copilot service.

More info: Users may also be unable to access Bing, bing.com/chat and copilot.microsoft.com. Additionally, some users may be unable to access Copilot using the button in the Microsoft Edge browser sidebar, or Copilot on their desktop or mobile devices.

Current status: We've confirmed that all the listed scenarios in the More info section, besides the Copilot button in the Microsoft Edge browser sidebar, have been remediated. We're analyzing the jobs and APIs that support this scenario to better understand what's causing impact for the aforementioned scenario.

Start time: Thursday, May 23, 2024, at 5:10 AM UTC

Next update by: Friday, May 24, 2024, at 12:00 AM UTC

Title: Users may be unable to access the Microsoft Copilot service

User impact: Users may be unable to access the Microsoft Copilot service.

More info: Users may also be unable to access Bing, bing.com/chat and copilot.microsoft.com. Additionally, some users may be unable to access Copilot using the button in the Microsoft Edge browser sidebar, or Copilot on their desktop or mobile devices.

Current status: Our monitoring systems have alerted us to an issue where users may be unable to access the Microsoft Copilot service and bing.com. Our analysis has found that the infrastructure that supports Copilot and Bing traffic requests is operating in a suboptimal level. We're redirecting these requests to healthy portions of infrastructure to remediate impact.

Start time: Thursday, May 23, 2024, at 5:10 AM UTC

Next update by: Thursday, May 23, 2024, at 11:00 PM UTC